Terms and Conditions

KRE8IV WORX

Custom High-Quality Apparel Solutions 

TERMS AND CONDITIONS OF SALE

Effective Date: September 14, 2026

These Terms and Conditions (“Terms”) govern all inquiries, quotations, orders, purchases, and communications with Kre8iv Worx (“we,” “us,” or “our”) through www.kre8ivworx.com, by email, in person at our Phoenix, Arizona location, or by any other means. By requesting a quote, placing an order, submitting artwork, making a payment, or otherwise doing business with us, you (“you” or “Customer”) agree to these Terms.

Please read these Terms carefully before placing an order. They form a legally binding agreement between you and Kre8iv Worx. If you are ordering on behalf of a business, organization, team, or other entity, you represent that you have authority to bind that entity. We may update these Terms from time to time. The version in effect when you place an order applies to that order.

Kre8iv Worx is committed to conducting all business in a professional, courteous, and respectful manner. We expect the same standard from every customer, vendor, and partner who contacts us.

When you reach out to us—by email, contact form, phone, in person, or through social media—please communicate clearly, professionally, and respectfully. We welcome questions, feedback, and concerns. We do not tolerate abusive, threatening, harassing, discriminatory, or otherwise unprofessional language directed at our team or other customers.

Our team will respond in kind: promptly when reasonably possible, in a calm and professional tone, and with the information needed to move your order forward. Weekend messages sent to support@kre8ivworx.com are reviewed and answered in the order received. We may decline to continue a conversation, pause an order, or refuse service if communication becomes abusive or persistently unprofessional after a courteous request to keep the discussion respectful.

For the best experience, please include your name, order or quote reference (if you have one), and a concise description of what you need. This helps us serve you accurately and without delay.

We supply custom and everyday apparel and related decoration services for individuals, brands, teams, and organizations. Descriptions on our website are intended to give a fair overview of our offerings. Colors, fabrics, and decoration methods may vary slightly from photographs or digital mockups due to manufacturing, lighting, and screen differences.

Custom apparel is made to your specifications. Once production begins, items generally cannot be returned or exchanged except as described in the Returns and Quality section below. Please review size charts, decoration placement, and artwork proofs carefully before approving an order.

Quotes are estimates based on the information you provide (quantities, garments, decoration method, colors, turnaround, and artwork complexity). A quote is not a binding contract until we confirm your order in writing and receive any required deposit or payment.

An order is accepted when we send written confirmation (typically by email) and, where applicable, you approve a proof. We reserve the right to decline an order that we cannot fulfill to our quality standard, that infringes intellectual property, or that contains content we reasonably consider unlawful, defamatory, or inappropriate.

Bulk pricing may be available. Ask us about volume rates before you finalize quantities. Quoted bulk rates apply only to the quantities and specifications stated in that quote.

You are responsible for providing artwork in a usable format and for confirming that you have the right to use all logos, names, images, and designs you submit. By submitting artwork, you grant Kre8iv Worx a limited license to reproduce that artwork solely to produce and deliver your order and to create internal production files.

When we provide a digital proof or mockup, please review spelling, colors, placement, size, and layout with care. Production will proceed according to the approved proof. Changes requested after approval may delay the order and may incur additional charges. If you waive a proof or instruct us to proceed without one, you accept responsibility for the result as produced from the files you supplied.

We are not responsible for errors that appear on an approved proof, including misspellings, incorrect names or numbers, low-resolution artwork, or placement you later decide you dislike.

You represent that you own or are licensed to use all content you provide. You agree to indemnify and hold Kre8iv Worx harmless from claims arising out of artwork, logos, or text you supply, including copyright, trademark, publicity, and similar claims.

Our original designs, mockups, production files, and methods remain our property unless we agree otherwise in writing. You may not copy or resell our original artwork without permission.

Prices are stated in U.S. dollars unless otherwise noted. Sales tax will be charged where required by Arizona or other applicable law. Shipping, rush fees, digitizing, color matching, and specialty decoration may be billed separately.

Payment terms will be stated on your invoice or quote. Custom orders typically require payment or a deposit before production begins. Unpaid balances may delay or cancel production. We may charge reasonable costs of collection on past-due accounts. You authorize us to process payment using the method you provide.

Production and delivery dates are estimates, not guarantees, unless we confirm a firm date in writing. Timing depends on garment availability, decoration method, order size, proof approval, and carrier performance. Place time-sensitive orders as early as possible and tell us your needed-by date when you request a quote.

Delays caused by late artwork, delayed proof approval, payment issues, supplier shortages, weather, carrier disruption, or events beyond our reasonable control are not our responsibility. Rush service, when available, may carry an additional fee and is subject to capacity.

Title and risk of loss pass to you when we deliver the goods to the carrier, unless we agree otherwise in writing. Please inspect packages promptly upon receipt and report shipping damage to the carrier and to us as soon as reasonably possible, ideally within three (3) business days.

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays or loss caused by an incorrect address, a refused delivery, or a package left unattended after the carrier’s delivery attempt.

Because most items are customized, we generally cannot accept returns or exchanges of decorated apparel for reasons of preference, fit after you approved a size, or a change of mind.

If we made an error in decoration or if an item has a manufacturing defect attributable to us, please contact support@kre8ivworx.com promptly with your order details and photographs. We will, at our option and as your exclusive remedy for that issue, reprint or replace the affected items, or refund the purchase price of the affected items. We must have a reasonable opportunity to inspect the goods.

Blank (undecorated) items, if sold, may be subject to a different return window, which we will state at the time of sale. Worn, washed, or altered items are not eligible for return except where required by law.

To the fullest extent permitted by law, Kre8iv Worx’s total liability arising out of any order is limited to the amount you paid us for the goods or services giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost events, or reputational harm, even if we were advised that such damages were possible.

We do not warrant that custom decoration will last indefinitely. Durability depends on garment care, wash methods, and use. Follow care instructions on the garment label.

We may refuse to produce designs that we reasonably believe infringe another person’s rights or that contain unlawful, defamatory, or otherwise inappropriate content. Our decision to accept or decline artwork is final.

We use contact information you provide to communicate about quotes, orders, payments, shipping, and service. We do not sell your personal information. Website forms may be protected by reCAPTCHA and are subject to Google’s Privacy Policy and Terms of Service.

You may use www.kre8ivworx.com for lawful purposes only. You may not attempt to disrupt the site, scrape it in an abusive manner, or misrepresent your identity when contacting us.

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. Exclusive venue for disputes that cannot be resolved informally shall be the state or federal courts located in Arizona, unless applicable consumer law requires otherwise.

If any provision of these Terms is found unenforceable, the remaining provisions continue in effect. Our failure to enforce a provision is not a waiver. These Terms, together with your accepted quote, approved proof, and invoice, constitute the entire agreement for that order and supersede prior informal discussions about that order.

Questions about these Terms or an order may be directed to:

Kre8iv Worx

3101 North Central Avenue, Suite 183

Phoenix, Arizona 85012

Email: support@kre8ivworx.com

Website: www.kre8ivworx.com

Thank you for choosing Kre8iv Worx. We look forward to producing high-quality custom apparel for you and to working together in a professional, respectful partnership.